Ensuring Equivalent Experiences
RedShelf's mission is to transition the learning community to digital, including students with accessibility needs. Our philosophy (“accessibility is not a feature—it’s a requirement”), is integrated into every team, process, and product.
- Our dedicated Accessibility Team trains every new hire on the importance of our company-wide philosophy.
We evaluate accessibility and usability throughout the Software Development Lifecycle, including manual and automated testing for compliance in all environments.
Our Customer Experience team is well-versed in handling Assistive Technology questions and making recommendations to users, and will escalate requests to the Accessibility Team, if necessary.
We encourage our publishing partners to create content in ePub format, and provide feedback on content that does not meet our standards for accessibility.
We go beyond industry ICT standards (WCAG 2.0, Section 508 & 504 Compliance) are transparent in reporting our VPAT results as well as our status on planned accessibility initiatives
We support and contribute to industry standards for accessibility in development, design and compliance, as well as involve people with disabilities in our research, testing and beta releases.
Our Accessibility Policy statement is readily available on all RedShelf digital products, along with contact information for our Accessibility Team.
RedShelf recently partnered with Tech for All, Inc. to perform an Accessibility Evaluation of the RedShelf Platform to test, analyze, and identify accessibility barriers encountered when using the portal by people with disabilities. The results of this report were used to guide an accessibility overhaul of the RedShelf Platform to achieve compliance with the WCAG 2.0 (Level AA) Accessibility Guidelines that cover the Section 508 Accessibility Standards of the Rehabilitation Act.
Please access the link below for our most recent Voluntary Product Accessibility Template (VPAT) documents. If you have any questions please email us at email@example.com.
RedShelf offers a variety of documentation to ensure all users have a clear understanding of how best to utilize the product, such as RedShelf Solve and video tutorials on our YouTube Channel. For additional support, contact our Customer Experience team by submitting a ticket here.
Standards and Involvement
Through direct involvement with research centers, experts, advocates, and users in the accessibility community, RedShelf is on the forefront of accessibility development.
RedShelf's website and eReader are built to be compliant with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.0.
Our eReader has been given a 100% non-visual reading score by the epubtest.org EPUB 3 Support Grid Test Suite. The International Digital Publishing Forum (IDPF) designed the The Grid Test Suite, and it is maintained through a partnership between the IDPF, DAISY Consortium and the Book Industry Study Group.
RedShelf is always expanding the accessibility software we officially support by being directly involved with accessibility organizations, including:
A Friend of the DAISY Consortium who strive to make e-books accessible for everyone by contributing to the development of open accessible standards and supporting inclusive publishing efforts around the world.
Membership in the Center for Accessible Materials Innovation (CAMI) National Task Force, a Georgia Institute of Technology AMAC Accessibility Solutions and Research Center program funded by the U.S. Department of Education.
Members of California State University’s Affordable Learning Solutions Program and its Accessible Technology Initiative (ATI), which provides resources and technologies to individuals with disabilities.
Members of the International Association of Accessibility Professionals (IAAP).
Accessibility Support & Feedback
RedShelf is proud of the mutually beneficial relationships that we share with institutions and publishers. We collaborate closely with our partners to provide the most optimized materials possible.
Upon request, RedShelf will collaborate with campus accessibility offices to provide an accessible solution for students. In cases where individual help is necessary, RedShelf utilizes a dedicated, onsite customer support team to give students and faculty one-on-one support. To request an alternate version of a publication, please email us at firstname.lastname@example.org.