Five years after its introduction, what does the Inclusive Access (IA) course materials delivery model really look like across our nation’s colleges and universities? To better understand the current state of IA, including the challenges and opportunities institutions face in implementing the model, RedShelf and McGraw-Hill administered the first-ever State of Inclusive Access survey.

  • 10-minute online survey fielded Fall 2019

  • Campus store managers and course materials managers at colleges and universities across the U.S. 

  • Currently running or considering launching Inclusive Access programs

  • 164 qualified respondents

More than 90% 

of respondents were from independent stores representing a diverse range of institutions and program types.

IA has become a standard model in higher ed with nearly
78% of respondents running IA programs of some sort.

While most programs are still in the introductory phase, they’re predicted to rapidly expand into the future. The majority of IA programs were introduced in the last one to two years, but many are already planning to expand their efforts.

Likelihood of Program Expansion

Pilot Programs


Likely or Extremely Likely to expand

Mid-Sized Programs


Likely or Extremely Likely to expand

Top Reasons in Favor of Expansion 

Increasing Student Savings

Ensuring First-Day Access

Improving Student Success

While campuses face various challenges, communication with faculty and students is considered one of the biggest challenges from pilots to fully-scaled IA programs

Campus stores are the central leaders at every stage of program development and expansion, while other stakeholders become more or less involved at various stages, based on the task at hand.

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