RedShelf Refund Policy

​

Refund Process

To request a refund, End User can complete this form. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt. However,
 

a. Bookstore Purchases – For refunds of purchases made within a bookstore, End User should contact the bookstore where the item was purchased and not RedShelf.
 

b. Inclusive and Equitable Access – Inclusive and Equitable Access Students should contact their Institution regarding any refunds under their Institutions Inclusive or Equitable Access program. If the Add/Drop date for End User’s course has already passed, End User’s institution has been charged and might not be willing or able to give End User a full refund, if any.

​

 

Refund Rules (for Individual End Users only*)

Refunds (for Individual End Users) are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type.
 

a. eBooks – Purchases of eBooks are generally refundable within fourteen (14) days of the first day of access, or thirty (30) days after the eBook purchase is made, whichever occurs first. However, no refund is possible if more than 10% of the eBook has been viewed and/or if any page(s) of the eBook has been printed. 
 

b. Courseware – Access Code / Courseware purchases are refundable within fourteen (14) days after the purchase is made.

 

*These refund rules do NOT apply to Inclusive Access or Equitable Access students who get access to their course materials through their institution (please refer to section b under "Refund Process" at the top of this page).
 

*To the extent you are charged a Platform Fee when purchasing eBooks and/or Courseware through RedShelf.com or any RedShelf ecommerce website, such Platform Fee is non-refundable.

​

​

​

​