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RedShelf Refund Policy

Refund Process

To request a refund, End User can complete this form. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt. However,

a. Bookstore Purchases – For refunds of purchases made within a bookstore, End User should contact the bookstore where the item was purchased.

b. Inclusive Access – Inclusive Access Students should contact their Institution regarding any refunds. If the Add/Drop date for End User’s course has already passed, End User’s institution has been charged and might not be willing to give End User a full refund, if any.


Refund Rules (for Individual End Users only*)

Refunds (for Individual End Users) are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type.

a. eBooks – Purchases of eBooks are generally refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first. However, no refund is possible if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed. 

b. Courseware – Access Code / Courseware purchases are refundable within fourteen (14) days after the purchase is made.

c. Classroom – Classroom purchases are refundable within fourteen (14) days after the purchase is made. 


*These refund rules do NOT apply to Inclusive Access students who get access to their course materials through their institution (please refer to section b under "Refund Process" at the top of this page).

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