Support to Empower
At RedShelf, our customer service extends well beyond traditional help desks and how-to guides. Each of our partners receives ongoing, personalized support from a dedicated team of individuals who assist with both long-term strategy as well as day-to-day implementation.
A Team & Tools To Ensure Your Success
Dedicated Sales Manager
Expert, strategic consultation on your evolving vision, and the RedShelf solutions that can help you get there.
Dedicated Customer Success Manager
Day-to-day operational assistance and hands-on support to keep things on track to success.
Dedicated Customer Success Specialist
Behind-the-scenes quality assurance for your course materials acquisition and distribution processes.
Customer Experience Team
Empathy-based help desk support for administrators, faculty, and learners.
Expert consultation for learners, instructors, and disability services staff, from our own in-house team of experts.
Online Knowledge Base
Self-service troubleshooting and support, 24/7, through RedShelf Solve, our online knowledge base.
Personal advisement and turnkey communication tools to help you build buy-in and drive sales.