Unparalleled
Support to Empower
Your Success.
At RedShelf, our customer service extends well beyond traditional help desks and how-to guides. Each of our partners receives ongoing, personalized support from a dedicated team of individuals who assist with both long-term strategy as well as day-to-day implementation.
A Team & Tools To Ensure Your Success
Sales Directors
Expert, strategic consultation on your evolving vision, and the RedShelf solutions that can help you get there.
Customer Service Directors
Day-to-day operational assistance and hands-on support to keep things on track to success.
Customer Success Team
Behind-the-scenes quality assurance for your course materials acquisition and distribution processes.
Customer Experience Team
Empathy-based help desk support for administrators, faculty, and learners.
Publishing Team
Extensive and ever-expanding network of publisher relationships, offering over one million titles and a team dedicated to acquiring exactly what you need.
Accessibility Team
Expert consultation for learners, instructors, and disability services staff, from our own in-house team of experts.
Online Knowledge Base
Self-service troubleshooting and support, 24/7, through RedShelf Solve, our online knowledge base.
Marketing Resources
Personal advisement and turnkey communication tools to help you build buy-in and drive sales.