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Support to Empower

Your Success.

At RedShelf, our customer service extends well beyond traditional help desks and how-to guides. Each of our partners receives ongoing, personalized support from a dedicated team of individuals who assist with both long-term strategy as well as day-to-day implementation. 

A Team & Tools To Ensure Your Success

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Sales Directors

Expert, strategic consultation on your evolving vision, and the RedShelf solutions that can help you get there. 

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Customer Service Directors

Day-to-day operational assistance and hands-on support to keep things on track to success.

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Customer Success Team

Behind-the-scenes quality assurance for your course materials acquisition and distribution processes.

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Customer Experience Team

Empathy-based help desk support for administrators, faculty, and learners. 

Publishing Team

Extensive and ever-expanding network of publisher relationships, offering over one million titles and a team dedicated to acquiring exactly what you need.

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Accessibility Team

Expert consultation for learners, instructors, and disability services staff, from our own in-house team of experts.

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Online Knowledge Base

Self-service troubleshooting and support, 24/7, through RedShelf Solve, our online knowledge base.

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Marketing Resources

Personal advisement and turnkey communication tools to help you build buy-in and drive sales.

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